Hi there! I have selected the topic of Service Recovery for my Role Playing instructional method presentation. What is service recovery? How does it affect patient satisfaction? What are the practices of nurses now as far as putting patients first? How do we handle situations where patients or families saw a breakdown in patient care?
Too many questions, huh? Here are two videos I would like for you to view. Give me feedback on how you felt while viewing these everyday situations in the healthcare arena.
Geraldine,
ReplyDeleteI enjoyed your presentation. Having us play out the senerio was very eye opening. It gave us(the nurses)a view of how the patients and families feel.
Thanks Jiji. It was fun to see you get an oscar award for being the patient's wife!
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