Service Recovery-- Role Play Topic for NUR 6313

Hi there! I have selected the topic of Service Recovery for my Role Playing instructional method presentation. What is service recovery? How does it affect patient satisfaction? What are the practices of nurses now as far as putting patients first? How do we handle situations where patients or families saw a breakdown in patient care?

Too many questions, huh? Here are two videos I would like for you to view. Give me feedback on how you felt while viewing these everyday situations in the healthcare arena.

http://www.youtube.com/watch?v=EBAul0VFnB4

http://www.youtube.com/watch?v=FTaw8aTE-7g

Introduction

Hi all! Thanks for following me (yes, the two of you!). This photo was taken at Camp Richardson in South Lake Tahoe. This was our honeymoon trip last July. It's a great vacation place because you can really appreciate nature and the Hand that created all the beauty and wonders of the world.

This is my blog for the Nur 6313 class. It is in construction at this time.